Refund policy
Patchferry is operated by Sheikh Rahat Mahmud, Shewrapara, Mirpur, Dhaka, Bangladesh. Contact: patchferry.help [at] gmail.com, WhatsApp +880 1518-732192.
Fixed-price jobs
- If we can't deliver the agreed scope, we refund 100% of what you paid for that job.
- If you cancel before we start, we refund 100%.
- If you cancel after we've started, you pay for the work done so far and we refund the rest.
- If something we changed breaks within 14 days of delivery, we fix it free of charge (see our terms).
Monthly plans
You can cancel any time. The plan runs to the end of the month you've paid for, and there are no refunds for partial months. If we fail to deliver the plan in a given month, tell us and we'll refund that month.
What isn't covered
Problems caused by changes someone else made after delivery, new requirements outside the quote, or issues in third-party software we didn't agree to fix.
How refunds are paid
Email us with your invoice number. We confirm within 3 business days and send the refund to the account you paid from, by bank transfer or Payoneer, within 14 days.